Web-based Questionnaires and Surveys

The Internet is responsible for changing the landscape of numerous conventional processes. In some cases it has created something distinctive that can only exist because of the Internet, while in other instances the Internet has revolutionised a traditional process.An example of something new would be Facebook, that has brought people together in a way that was not possible to do before; an example of a revolutionised process would be in conducting surveys and questionnaires.There are very few people who would ever argue against the benefits of a questionnaire when they are used to determine the level of employee or customer satisfaction, gauge public opinion or provide market research.However, historically the reason that surveys have been used sparingly was that the effort required to create the questionnaire in the first place was cumbersome, and the effort and cost needed to disseminate the questionnaire, collate the results and then analyse the results were certainly not insignificant.For many, the results, no matter how helpful they proved to be, were typically tinged with a ‘never again’ feeling having experienced the quantity of effort that was required.Then along came the Internet to revolutionise the process.PreparationThough a word processor holds untold advantages over paper and pen for basic writing and correspondence, in the case of something particular like writing and designing a questionnaire it is to some extent as sensible as using a wet fish.It can be achieved, in a similar way as a hammer can be used with a screw, it’s far from perfect. Word processors are good for correspondence, documentation and basic writing; spreadsheets are perfect for coping with numbers and on-line questionnaire web sites are perfect for preparing surveys and questionnaires.With an online survey website questionnaires can be created, designed and simply modified using any browser by the use of quick and simple interfaces. All of the difficult formatting is taken care of as, unlike a word-processor, the survey software is aware of all there is to know about questionnaires.DistributionThe Internet is the most effective form of world communication known to man. Gone are the days of printing hardcopy surveys and questionnaires, stuffing them into envelopes and mailing them, all time consuming and costly. With the online questionnaire as soon as it has been created they’re good to go often by sending the hyperlink to the questionnaire in an electronic mail or by establishing a hyperlink to the survey on a web site; processes that are both rapid and just about free.CollatingWhere as in the past completed surveys Online Questionnaire and Survey Software needed to be returned and then collated by entering the data into a database either manually or by utilizing some form of optical reader, online surveys and questionnaires update the database in real-time.The Internet has revolutionised the whole process and in doing so has made something that was once thought of useful, but expensive and cumbersome, into a resource that is so quick and easy that questionnaires can be utilized to deliver advantages to many other everyday areas.With questionnaire web sites the boundaries to conducting surveys have been torn down. Now they provide a cost effective and simple resource that’s open to not only the small charity and local community group but also the biggest of the world’s multi-nationals.No longer are geographical borders of any concern a survey can now be published to the entire world as simply and for a similar cost as a local or internal group.Easier to TestIn addition, surveys can now be easily tested from beginning to end to ensure that not only is the survey simple for the respondents to complete but in addition that the information collated is in the right format to provide the required intelligence.Easier to CompleteNo longer is there the need to ask respondents to skip specific questions based on their previous answers, with online surveys you only need to ask respondents the questions that are relevant to them as based on their responses irrelevant questions can be skipped with the respondent automatically being directed to the subsequent relevant question.Partially Completed surveysPreviously if a respondent didn’t totally complete a survey they would rarely bother sending the partially completed survey back. With on-line surveys and questionnaires there is no such thing as the knowledge is collated in real time so information from partially completed surveys can still be counted.In short online questionnaire websites have revolutionised the world of surveys. With surveys and questionnaires, the time and effort required to create and design a questionnaire has been slashed. The time, effort and cost required to deliver surveys to the respondents has been reduced to the press of a couple of buttons. The time effort and cost required to collate the information and analyse the data has been eliminated.